Computer Assistance
Computer assistance service
Solve your computer problems easily online, by phone or in person.

Do you have problems with your computer?
Now all Zurich customers, you have the help of the computer assistance service for your devices: computer, tablet and ... mobile! (*)

At your disposal 24 hours!
We offer you a totally free service, with a guarantee and personalized advice. You can request it online 24 hours a day, 365 days a year.

What does this service include?
  • Antivirus
    • We offer you the best proactive protection for your devices against e-threats, including online banking attacks.
  • Digital identity deletion management
    • We help you remove unwanted personal information to protect your reputation on the internet.
  • Online Help
    • Solve your doubts or problems related to your computer, mobile and tablet at the moment through chat or by phone, and at any time (24 hours a day, 7 days a week).
  • Parental control
    • It helps parents control, restrict and block access to web pages, applications, games, social networks.
  • Backup
    • Save all the information on your computer, tablet, video, digital camera; completely securely in a cloud. Being able to access it from any computer through the Internet.
  • Fine tunning
    • It is highly recommended to check your computer to ensure its proper functioning. We offer you the free review service to detect possible problems and if there is a technician will help you solve them.
  • Retrieve information from hard drive
    • If you cannot access the information contained in a device that has been damaged, we help you recover them.
  • Technical assistance to mobiles
    • We help you clarify your doubts or solve your problems by configuring your mobile, downloading an application, updating a program.

How to enjoy the computer assistance service?
Sign up now and start enjoying this service.
* This service will be free of charge for all clients of Zurich Insurance, Zurich Vida and Klinc until June 22, 2020. Due to the special situation of confinement that the Covid 19 crisis is generating, the Home Help service is not Is operative.
  1. This service is offered by Fractalia iT Systems España SL for the aforementioned insurance clients. The provision of the service may not be possible due to legal or technical limitations. Check the conditions of use of this service. Zurich Seguros reserves the right to modify or cancel the service agreed with Fractalia iT Systems España SL.
  2. Installation of Bitdefender Total Security antivirus for PC and Mac and installation of Bitdefender Mobile Security antivirus for Android devices.
  3. Service only for personal data with a maximum of 2 cancellations per year.
Share by: