Covid19 Special
COVID-19 contingency plan
TObe the health and economic crisis
that the impact of COVID-19 is causing in Spain, Zurich Insurance
has announced a contingency plan
of immediate application that is summarized in ten commitments to your customers. The objective is to guarantee the provision of services without risk for its employees and collaborators, and ease economic burdens
that fall on individuals, SMEs and the self-employed.
Among the main measures are those aimed at mitigating the economic situation of the insured, such as:
- Expansion of 90-day payment term, period during which the policies will not be canceled or the payment will not be claimed.
- possibility of fractionation without surcharge for shops and SME up to 12 months.
- Covid-19 coverage is included for clients who have contracted risk life insurance with Zurich
in the event that the incident is a consequence of COVID-19. This company decision implies that the epidemic exclusion will not apply to policyholders who are affected by this disease.
- Implementation of card payments of returned and pending direct debit receipts.
- The operational maintenance of all services for clients and mediators has also been enabled with htelematic tools, or the expert video of claims.Thanks to this operation, you can review and claim damages to vehicles, shops or addresses online and receive compensation payment almost immediately. We have created a special team to streamline the payment of claims compensation; This way we will avoid visits to your home or business by repairers.
- Another bet at the moment, is the remote computer assistance. The company has expanded the service to all Zurich customers regardless of the policy they have contracted.
- Note that a specific response for emergencies and exceptional situations, such as that the customer has run out of water or electricity, or that they have damage to the ceramic hob or fridge; damage that rises to the emergency category to alleviate delicate situations while the alarm state lasts.
- "Zurich Bond”That we will apply throughout the financial year 2020 to our private clients with auto insurance and to clients of businesses and SMEs with civil liability and multi-risk insurance.This bonus consists of financial aid that clients will receive at the time of the renewal of the policies. The voucher will be applied to customers who have not had a claim during the alarm state and will be launched once it ends. Zurich is even considering expanding this commitment based on the evolution of the crisis over time.
- Tea we cover the change of activity of your company to face the Covid-19. We give you automatic coverage without surcharge to the change of activity of your company, in case it is to produce PPE protection elements, such as masks, gowns, gels, and / or respirators in the face of the Covid-19 crisis.
- Free cybersecurity analysis. Cyber attacks and online fraud continue to increase, so we offer you the free cybersecurity analysis service capable of detecting possible gaps and risks, and most importantly, remote technical assistance to fix the vulnerabilities found.
